InnCentives Program

Independent travel doesn't mean giving up on points.

Stay 12 nights and we'll pick up the tab for your next night at any of our 20,000 member hotels. No blackout dates. No math to convert points to nights. No exceptions.

Frequently Asked Questions

1. I just joined. Can I collect nights for previous bookings?

If you have not yet completed your stay, you can attach your booking to your account. Unfortunately, you aren’t able to collect nights for stays that were completed prior to joining InnDependent InnCentives online.

2. How do I collect nights if I wasn’t signed in to my account when I made a booking?

You’ll need to add your booking to your account before you complete your stay. If you have already checked in for your hotel stay, please email support@ibchotels.com.

3. How do I redeem a free night when I’m booking a hotel?

When you’ve collected 12 InnDependent InnCentives nights, you’ll get a credit for a future one night free at an eligible hotel. The value of the free night is equal to the average rate of the 12 nights you collected.

4. Will my nights expire?

Your InnDependent InnCentives nights will expire after 24 months if there is no activity in your account. The 24-month period begins with the most recent activity in your account. As long as you stay with IVH hotels at least once every 24 months, your free nights do not expire.

5. What happens if I cancel a booking made with my free night?

If you cancel your booking before the hotel’s cancellation deadline, we’ll put your free night back in your account within 48 to 72 hours. You can then redeem the free night when you make your next reservation.

6. How do I collect nights?

To collect InnDependent InnCentives nights and earn one free night for every twelve nights stayed at an eligible InnDependent InnCentives hotel, all you need is an InnDependent InnCentives account. Sign in every time you make a reservation.

7. Can I combine two or more accounts?

We understand that some customers may have more than one account. Be sure to log in to the same account each time you make a booking. If you created two accounts on ivhtravel.com, email support@ibchotels.com and we will help you.

8. When are nights added to my account?

InnDependent InnCentives nights are applied to your InnDependent InnCentives account within 24-72 hours after the completion of your hotel stay.

9. Will the hotel I book know if I redeemed a free night?

No, hotels will not know if you are using a reward night for your stay, so you’ll get the same availability and same experience as anyone else who booked at that hotel.

© 2017 IVH Travel