Frequently Asked Questions
If you have not yet completed your stay, you can attach your booking to your account. Unfortunately, you aren’t able to collect nights for stays that were completed prior to joining InnDependent InnCentives online.
You’ll need to add your booking to your account before you complete your stay. If you have already checked in for your hotel stay, please email firstname.lastname@example.org.
When you’ve collected 12 InnDependent InnCentives nights, you’ll get a credit for a future one night free at an eligible hotel. The value of the free night is equal to the average rate of the 12 nights you collected.
Your InnDependent InnCentives nights will expire after 24 months if there is no activity in your account. The 24-month period begins with the most recent activity in your account. As long as you stay with IVH hotels at least once every 24 months, your free nights do not expire.
If you cancel your booking before the hotel’s cancellation deadline, we’ll put your free night back in your account within 48 to 72 hours. You can then redeem the free night when you make your next reservation.
To collect InnDependent InnCentives nights and earn one free night for every twelve nights stayed at an eligible InnDependent InnCentives hotel, all you need is an InnDependent InnCentives account. Sign in every time you make a reservation.
We understand that some customers may have more than one account. Be sure to log in to the same account each time you make a booking. If you created two accounts on ivhtravel.com, email email@example.com and we will help you.
InnDependent InnCentives nights are applied to your InnDependent InnCentives account within 24-72 hours after the completion of your hotel stay.
No, hotels will not know if you are using a reward night for your stay, so you’ll get the same availability and same experience as anyone else who booked at that hotel.